This article includes the most commonly asked questions for Account information.
How can I add licenses?
You can add licenses to your account at any time, they will be prorated and co-termed to match your subscription terms. Please email success@taskray.com.
How can I cancel?
You may contact success@taskray.com to cancel, however please be aware that all subscriptions are paid upfront on an annual basis and we do not offer refunds.
Can I cancel mid-year?
All subscriptions are paid upfront on an annual basis and we do not offer refunds. You may alert success@taskray.com that you will be cancelling.
How do I remove licenses or downsize my account?
You can downsize your account at the time of renewal, all accounts are paid up front on an annual basis.
Can I downsize my account mid-year?
No, however you may downsize at the time of renewal.
What forms of payment are accepted?
Check, Credit Card or Wire/ACH.
What Credit Card do you have on file for my account?
We do not keep credit card numbers on file for security reasons. To pay via credit card please use the link included on your invoice.
Can I get a discount for adding more licenses?
Please email success@taskray.com for more information.
Where can I find my past invoices?
Please email accounting@taskray.com.
Where can I find my contract?
Please email success@taskray.com.
How can I update account information - Billing address, emails, contacts?
Please email correct information to you Customer Success Manager or success@taskray.com.
How much does my license cost?
Please email success@taskray.com.
When is my renewal?
Please email success@taskray.com.
Do you offer product training?
We do not offer product training, but have a support site with guides, webinars, videos and case studies. Also, check out our TaskRay Trailblazer Community to ask other TaskRay users questions.
Do you charge sales tax?
Software and service taxability varies by tax jurisdiction, whether we have sales tax nexus, and whether customers are exempt from paying sales tax. We currently charge and collect sales tax for orders in Arizona, Massachusetts, Pennsylvania, and Utah.
I would like to request my personal information, or have my personal information removed from your database per GDPR.
Email support@taskray.com with the request. Please note, we only keep information provided to us for business purposes and do not process your data per this definition.