Salesforce Flow Templates are base business processes that you can clone to create customized business processes. TaskRay uses Flow Templates to provide base processes for a few important workflows in the application, like kicking off and completing projects. Flow Templates are designed to work out-of-the-box in TaskRay, but can also be customized by administrators who are able to save their own versions of the Flows.
Salesforce Flow Templates are flexible in the sense that they can be customized by administrators who are able to save their own versions of pre-built Flows. This allows you to use TaskRay's packaged Flow Templates directly out-of-the-box without any necessary changes, but also to make custom modifications that support an organization's specific requirements for a given Flow.
Our team is committed to official support of the packaged Flow Templates that are included in the TaskRay managed package. However, due to the unique and complex nature of custom Flows, our team is not able to support custom Flows that have been cloned from TaskRay's packaged Flow Templates. To learn more about customizing Flows, please refer to the Salesforce Flow Builder Trailhead module.